Frontdoor Talent Solutions, LLC

Posted Date: July 9, 2017

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Job Summary 

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• Manages the field service personnel who perform on-site routine services including start up and commissioning, installation, supervision, tube cleaning, vibration analysis, air flow testing, maintenance, inspections, repair, and other services.

• Establishes short and long term operating and financial objectives for the Service Department. 

• Assess present and future needs, trends, problems and profit opportunities of the Service Department.

• Schedules and coordinates the job requirements including site specific training, travel, materials and rentals, shipping equipment, and other task required to complete the job.

• Oversees the training of field service representatives.

• Conducts site safety assessments and identifies all safety hazards on job-site, lead safety meetings, properly fills out JSA. Promotes safe work habits and ensures that safety rules are followed.

• Monitors service team utilization.

• Responsible for establishing sales order and billing customer.

• Maintains field service staff by recruiting, selecting, orienting, and training employees.

• Ensures field service staff maintains technical knowledge by attending educational workshops; reviewing professional publications.

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​JOB REQUIREMENTS

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• Bachelor’s degree preferred within in the manufacturing business preferred, Minimum Education: High school Graduate, holder of G.E.D., or equivalent training.

• Minimum 5+ years of field service experience.

• Over 5 years of previous experience as field service technician and/or field service manager.

• Experience in managing and directing a field service team.

• Strong business sense and industry expertise.

• Excellent mentoring, coaching and people management skills.

• Work safely around equipment, tools, parts, machinery and material.

• Committed to continuous education through workshops, seminars and conferences.

• Knowledge about vibration dynamics and vibration troubleshooting preferred.

• Proficient with all programs within Microsoft Office.

• May require possible travel, domestic and internationally, up to 25 % per year.

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JOB RESPONSIBILITIES

 

• Communicate and Interact in a friendly, helpful, respectful, and professional manner with customers and internal personnel.

• Demonstrate ability to communicate, present and influence credibly and effectively at all levels inside and outside the organization.

• Ability to listen to and understand information and ideas presented.

• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to effectively communicate information and ideas in writing.

• Able to travel routinely to domestic and international locations.

• Works with Inside Sales, Sales, Production, Engineering, Field Service Technicians, and other functional areas within the client location.

• Works with customers including OEM’s, End Users, Resellers and Suppliers.

• Travels with outside sales force and individually to customer locations on a regular basis promoting Service Department, providing presentations, and trail demonstrations.

• Responsible for quoting service jobs to potential clients and providing reasonable estimates to complete the job.

• Consults with customers on use and proper maintenance of products.

• Demonstrates the use of products and services to customers and potential customers.

• Recommends and develops new service applications or improvements for products.

• Identifies service and upgrade sales opportunities.

• Oversees opportunity service pipeline utilizing CRM and tracking performance metrics (E.g. Win Rate).

• Assists with annual field service rates updates.

• Provides acoustical and fan performance expertise, as needed.

• Provides vibration analysis expertise, as needed.

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LOCATION

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Beasley, Texas.

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POSITION

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1 positions.

Full-Time Direct Position.

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TO APPLY

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Send Resume and Cover Letter by email to jobs@frontdoortalentsolutions.com. Please include the job title in the email subject line.